Frequently Asked Questions

NuLIDS is available online at www.nulids.com and from a growing number of eye care practices. The NuLIDS Starter Kit includes one NuLIDS device, one NuLIDS Revitalize Eyelid gel, a 30-day supply of NuLIDS Daily Disposable tips, and a charger and charger cable.

With a disposable "soft tip" and gentle oscillation action, NuLIDS cleans the eyelashes and removes debris from the eyelids. NuLIDS is a very convenient and comfortable way to achieve great eyelid hygiene for overall ocular wellness.

The eyelids are known to accumulate debris from a range of environmental and other factors and are difficult to clean using traditional methods.

With daily use, most NuLIDS users notice cleaner lids and lashes in about 8-10 days.

NuLIDS takes about one minute to use, which is 30 seconds per eye.

Just once a day is all that is needed for good eyelid hygiene.

It is recommended to use NuLIDS every day to keep your eyelids clean and maintain good ocular wellness.

Yes, but discontinue more frequent uses if any discomfort occurs.

You can use your NuLIDS System at any time morning, afternoon, or evening. You may find it beneficial to use your NuLIDS at the same time each day so it becomes an easy part of your daily routine.

Anywhere you have access to a mirror! Typically it’s best to make NuLIDS part of your morning or evening bathroom routine. During travel you can bring NuLIDS with you, and it takes up about the same space as an electric toothbrush.

The NuLIDS device is rechargeable and does not need to be plugged in during use. Simple charge the device using the charging cable provided in your NuLIDS Starter Kit. Once charged, the NuLIDS device should last for several uses.

Daily. Do not reuse any NuLIDS Tips.
Reusing any NuLIDS Tips may increase
your risk of developing a serious eye infection.

NuLIDS can be an important part of your overall ocular wellness. Always consult with your eye doctor before making changes to treatment plans that you have been given.

Never share your NuLIDS Tip with another person. Sharing may result in a serious eye infection.

The NuLIDS gel contains natural ingredients like pomegranate extract, Norwegian spruce extract, jojoba esters and argan oil. It is intended to be used as lubricant on the soft tip, or it can be used on its own.

We suggest using a lubricant like an eye gel to further improve the results you can get with the NuLIDS device. You do not need to use the NuLIDS Revitalize Eyelid Gel, but we designed it to be a perfect pairing with the NuLIDS device so we include one with the NuLIDS Starter Kit.

NuLIDS was designed by an ophthalmologist to be very comfortable to use and should not hurt. If you experience discomfort with NuLIDS we recommend that you discontinue use and consult with your eye doctor.

Yes. The daily use of the NuLIDS system will help remove any remaining eye mascara around your eyelids. However, it is best to first remove mascara before using NuLIDS.

NuLIDS is used on the eyelids with a closed eye and it is fine to wear your contact lenses.

No, NuLIDS Soft Tips cannot be reused. Reusing tips can cause serious eye infections and can damage the NuLIDS device, which will void the warranty.

Your eyes are very sensitive. Boiling or attempting to clean the NuLIDS Soft Tips does not sterilize it and may cause harmful bacteria to grow on the tips. It not only causes a risk of eye infection, but other eye injuries as well. Reusing tips will also damage the NuLIDS device and void your warranty.

Yes, you can recycle the tips! All materials used to make the NuLIDS Soft Tip are recyclable, and we encourage you to recycle them.

Check out our online videos at www.nulids.com, or by looking at the quick start guide that comes with the NuLIDS Starter Kit

You can find many frequently asked questions here, or you can reach out to our extremely helpful Customer Solutions team! We are available by email or phone Monday – Friday from 8am – 8pm EST. You can reach us at cs@nulids.com or at (833) 368-5437.

Absolutely! Please call or email us if you have any questions or if there is a problem with your device. We certify each NuLIDS device to be free from any manufacturing defects. If there is something wrong with your device, which is due to defects in materials or workmanship, we will replace your device at no charge within 1 year of purchase. We are available by email or phone Monday – Friday from 8am – 8pm EST. You can reach us at cs@nulids.com or at (833) 368-5437.

We gladly accept returns. Ship your complete NuLIDS Starter Kit to us within 30 days of delivery, and we will issue you a full refund. Please call us at (833) 368-5437 before sending your return to make the process faster. IMPORTANT! Please include a copy of your order confirmation within your return package.

Returns can be shipped to:
NuLIDS LLC
ATTN: RETURNS
1107 RM 1431
#245
Marble Falls, TX 78654

Please save your shipment tracking number. After we receive your return, it can take up to two weeks for us to process your refund. Refunds will be issued to the original payment method used. If you have any questions, our Customer Solutions team will be a great help!
cs@nulids.com

(833) 368-5437

We apologize but NuLIDS Soft Tips are not eligible for return. Please contact our Customer Solutions team if you have any questions.
cs@nulids.com
(833) 368-5437

We apologize but the NuLIDS Revitalize Eyelid Gel is not eligible for return. Please contact our Customer Solutions team if you have any questions.
cs@nulids.com

(833) 368-5437